Last updated: September 8, 2026
These Terms of Service ("Terms") govern your access to and use of the Orbit website, dashboard, tracking script, and related services (together, the "Service"). By creating an account or using the Service, you agree to these Terms. If you use the Service for an organisation, you confirm that you have authority to bind that organisation, and "you" includes that organisation.
The Service is operated by Orbit. You can contact us at hello@orbitanalytics.app or by post at Via Vignola 3, 20136 Milan, Italy.
You must be at least 18 years old and legally able to enter into a contract. You must provide accurate information, keep your sign-in credentials secure, and promptly tell us if you suspect unauthorised account access. You are responsible for activity carried out through your account and for keeping your account details current.
Orbit provides hosted website analytics, reporting, and related features. We may improve, add, remove, or replace features as the Service develops. We will provide reasonable advance notice when a change materially reduces paid functionality, unless an urgent security, legal, or technical reason prevents us from doing so. Mandatory consumer rights relating to digital services remain unaffected.
You may install the tracking script only on websites you own or are authorised to manage. You are responsible for your websites, for the events and properties you configure, and for complying with privacy, electronic communications, employment, and other laws that apply to your use of analytics.
In particular, you must give visitors any required notice, establish an appropriate legal basis, honour applicable choices, and configure masking and exclusions before enabling session replay or heatmaps. You must not intentionally send passwords, payment-card data, health information, precise identification documents, or other sensitive content to the Service unless we have expressly agreed in writing and appropriate safeguards are in place. Our Privacy Policy and Cookie Policy explain how the Service handles data.
As between you and Orbit, you retain your rights in analytics data and other content you submit to the Service ("Customer Data"). You grant us the limited right to host, process, transmit, and display Customer Data only as needed to provide, secure, maintain, and support the Service and to comply with law. You confirm that you have the rights and permissions needed for us to do so.
You must not use the Service to:
Plan features, limits, and current prices are shown on our pricing and checkout pages. The Free plan does not require payment. Paid plans are recurring monthly subscriptions and are sold and processed through Polar, our merchant-of-record and billing provider. Applicable taxes and the total charge are shown at checkout.
When a trial is offered, its duration and the price due afterwards are shown before you subscribe. Unless you cancel before the trial ends, your payment method will be charged when the trial ends and monthly thereafter. Promotional codes apply only under the terms shown with the offer, have no cash value, and may be limited to eligible customers or a single redemption.
Subscriptions renew automatically until cancelled. We may change a paid plan's price for a future renewal by giving reasonable advance notice, and you may cancel before the new price takes effect. If payment fails, we may retry the charge and suspend or downgrade the account after reasonable notice.
You can cancel a subscription through the Polar customer portal or by contacting us. Cancellation normally takes effect at the end of the current paid billing period; you keep paid access until then and will not be charged for the next renewal. Deleting your account is separate from cancelling billing, so cancel an active subscription before deleting the account.
If you are a consumer in the European Union, European Economic Area, or another place with a statutory cooling-off right, you may withdraw from an eligible distance contract within 14 days by sending a clear statement to hello@orbitanalytics.app. Include the account email and subscription you wish to withdraw from. If you expressly asked for the Service to begin during that period, you may be responsible for the proportionate value supplied before withdrawal where the law permits. We provide refunds when required by law or by an offer stated at purchase. Nothing in these Terms limits mandatory refund, conformity, or cancellation rights.
The Service, including its software, design, branding, and documentation, is owned by us or our licensors and is protected by intellectual-property law. These Terms give you a limited, non-exclusive, non-transferable right to use the Service while your account is active. Open-source components remain subject to their applicable licences. If you give us feedback, we may use it without restriction or payment to you.
The Service relies on third-party infrastructure and may link to or integrate with third-party services, including Polar and Google. Their own terms and privacy practices govern your direct use of those services. We are not responsible for third-party services outside our control, but this does not affect rights you may have against us under mandatory law.
You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay charges, or misuse the Service. Where reasonably possible, we will give notice and an opportunity to remedy the issue. We may act immediately when needed to protect users, the Service, or third parties, or to comply with law.
Before closing an account, export any data you need and cancel any active subscription. After termination, data is handled as described in our Privacy Policy and any provisions that by their nature should survive will remain in effect.
We work to keep the Service available and accurate, but online services can experience interruptions, delays, and measurement differences. To the extent permitted by law, the Service is provided on an "as available" basis and we do not promise that it will be uninterrupted, error-free, or suitable for every purpose. We do not exclude any warranty or guarantee that cannot legally be excluded, including mandatory consumer rights concerning digital-service conformity.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, death or personal injury caused by negligence, gross negligence where it cannot be limited, or any other liability or consumer right that applicable law does not allow us to exclude.
For business users only, and to the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for lost profits, revenue, goodwill, or data. Our total aggregate liability arising from the Service will not exceed the amount you paid us for the Service during the 12 months before the event giving rise to the claim.
These Terms are governed by Italian law. If you use the Service as a business, the courts of Milan, Italy have exclusive jurisdiction. If you are a consumer, this choice does not deprive you of mandatory protections under the law of your country of residence, and you may bring proceedings in any court available to you under applicable consumer law. Please contact us first so we can try to resolve a concern informally.
We may update these Terms to reflect changes to the Service, law, or security practices. We will post the revised Terms with a new effective date and give reasonable notice of material changes. If a material change requires your consent under applicable law, we will ask for it. Otherwise, continued use after the effective date means the revised Terms apply. You may stop using the Service and cancel a subscription if you do not agree.
Email: hello@orbitanalytics.app
Postal address: Via Vignola 3, 20136 Milan, Italy